Questions?

Shipping destinations:

• We ship worldwide from our UK based warehouse
• EU Orders - minimum value £130! Due to Brexit we are currently unable to fulfil any orders below £130
• CUSTOMS - the customer is responsible for any duties, charges and taxes due on the orders as imposed by the relevant destination country.
• CUSTOMS - MREmpire is not responsible for any seizures or interceptions by customs, border agencies or any other governmental institutions. You are ordering at your own risk. Please consult your countries import laws before purchase. 
• CUSTOMS - If the customs, border agency, any other governmental agency or the carrier refuse the shipment & return it to sender due to local laws regarding food importation, the customer is liable for outbound & any return shipping charged by the carrier. Any refunds given will reflect this

Shipping times:

• All orders are dispatched within 2-3 working days
• Shipping estimated time is provided with the selected option at the checkout stage
• Shipping time might vary depending on location, shipment method and other factors.

Shipping cost:

• Shipping costs are calculated at the checkout stage. 
• Please contact us for a custom quote if ordering large amounts or have specific shipping requirements

You can select your preferred payment method at checkout.

• We accept secure payments via Credit Cards, Debit Cards & PayPal. 
• We reserve the right to cancel orders due to unforeseen circumstances beyond our control and issue a full refund.

Your 100% satisfaction is important for us. We offer a 30-days Return & Exchange Policy:

• If a product gets damaged or was faulty upon a delivery - we offer 100% refund. We do require photographic evidence of the product & packaging as delivered.
• Timing: we have a 30-days Return & Exchange Policy, since the day item was received.
• To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.
• For returns, please email sales@mre-empire.com with the subject 'Returns' and include your order number, name and the reason for the return.
• Seller will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
• Please note that customers are responsible for shipping costs of returned items.
• When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.
• If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.